Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

• Shipping within Australia is AUD$10 per order. Free shipping over AUD $400.
• Shipping rest of the world is AUD$20 per order. Free shipping over AUD $450.
• Depending on the destination country and purchase value of your order, you may be required to pay duties and taxes. Should you require further information regarding duties and taxes please contact your local customs office.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We accept refunds/exchanges on all full-priced purchases when a Returns Authorisation (RA) number is granted and the garment is returned within 7 days of receiving your order. 

The following items are non-refundable/exchangeable due to health restrictions: intimates and jewellery. 

Returns must be sent to MY PALOMA head office.

Garments must be returned in a saleable condition i.e. clean, tags attached, in original packaging. 

Any items that have been worn, damaged, or altered in any way will not be accepted. Be careful of make-up rubbing off on the garments. In the result of this happening we will not be able to accept your return.

• Email hello@mypaloma.co and state the reason for your return.
• Once you receive a return confirmation from us simply return the item to the shipping address provided by My Paloma.
• Your return will be assessed and will be reversed onto your original form of payment as long as the items are returned in their original saleable condition.

My Paloma is not liable for the loss or damage of garments in return transit. We recommend sending the item via a traceable delivery method. Please note original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. 

REFUNDS

• Refunds are provided as the original form of payment i.e. PayPal account or credit card used. 
• Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement.
• The total amount of the refund will be minus any shipping charges. 

We don’t offer 'change of mind' exchanges, however if you wish to exchange an item for another style or size, we recommend you simply return your item for a refund or credit note and then purchase the new item separately.